Your satisfaction is paramount to us at Jeveva. Understanding the importance of the right fit and feel in women’s clothing, we have formulated a return policy that is fair and accommodating.
Return Guidelines
- Duration: All returns must be initiated within 20 days of receipt.
- Condition: Items should be returned in their original condition, unworn, unwashed, and with all tags attached.
- Exceptions:
- Sale items: Only regular priced items may be refunded. Sale items are not eligible for returns.
- Intimate wear: Due to hygiene reasons, intimate wear cannot be returned.
How to Initiate a Return
- Contact: Reach out to us via email at [email protected] with your order number and reason for return.
- Instructions: Our team will provide you with step-by-step instructions on how to proceed.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Questions?
- If you have any questions regarding our return policy or need further clarification:
- Email: [email protected]
We appreciate your understanding and are here to ensure a seamless shopping experience. Thank you for choosing Jeveva.